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Discussion Starter · #1 ·
Sent my Roadangel back to Blackspot for repair as it had started becoming unreliable with the camera database then started to not get satellite lock etc. etc. I had a real downer on Roadangels at that point, especially as I had a lifetime subscription for the thing! Anyway, I ring 'em up say can I send it back for repair, they say yes, I await phone call or letter telling me how much it'll cost and the thing turns up in the post obviously having been overhauled - no charge. My faith has been restored!
 

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I'm going to have to contact them soon too, 4 times recently I've driven 100+ miles in the sun without it ever getting a lock. Only problem is it's out of warranty :( I have a subscription though :confused:
 

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Discussion Starter · #5 ·
Yeah that's exactly how mine started then just gave up completely. Mines a long way out of warrantly and they 'repaired' it with no charge. I'll see what they do this time. They just ask you send it back to them special delivery.
 

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My On/Off button and Zoom Button wouldn't work so I dropped into their office on my way past Silverstone to ask them what they would do about it.

After making me and the wife a coffee, they replaced it for a brand new unit free of charge.

Some time before this, I broke the suction mount when trying to remove the docking station. I emailed them to ask for the price of a replacement part, to which they replied 'Its in the post' - again free of charge.

Superb service form Blackspot as always.
 

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Just had my classic RA returned from Blackspot, aparently the firmware was buggered, works fine now, even had a call from them explaining what they were doing, now thats customer service :cool:

THANKS BLACKSPOT !! - top guys
 
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