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Discussion Starter · #1 · (Edited)
Things wrong with the car - since 24th November 2004 (the day we picked it up)
Creaking windscreen
SRS light came on - been in to garage 2 times
No rear fog light
No interior light
Knocking coming from back of car
Wipers coming on when they want
Broken radio - been replaced
SRS control unit to be replaced

First visit to garage - Middle December 2004

Interior light - not coming on
Creaking windscreen

Second visit - Early January 2005

SRS light came on

Third visit - 10th January 2005

To get windscreen fixed
SRS light again
Rear fog light - was none
Wipers coming on when they want to
Workshop broke stereo

Forth visit - 15th January 2005

To get stereo replaced
SRS light again

24/1/05 - I phone garage to see if SRS unit was in, was told it would be in on the 31/1/05. wife also phoned them to tell them about the knocking coming from the back of the car

10/2/05 -wife phoned to see if part was in, spoke to someone in parts, they said that it was in and someone should have phoned to let me know. He was going to get someone to call me back within the hour to get the car booked in. No one phoned.

16/2/05 -a staff member from the garage phoned to get the car booked in, nearly a week after someone else was supposed to do it. Car booked in for Tuesday 1st March -
over a month since the part came in.

21/2/05 - I phoned to tell them about knocking again and to say that it was hard to get into some gears

Fifth visit - 1st March 2005

Get new control unit for SRS light
Knocking coming from rear of car
Gear Stick stiff

Sixth visit - 4th April 2005

In for 4500 mile service
Knocking coming from rear of car - both sides
Wipers coming on when they want to by themselves - yet again

5/4/05 - wife phoned and spoke to staff member- The wipers had just come on again by themselves. It was a sunny day and it was about 2.15pm ish. The first time I had been in the car that day. I had not even driven 1 mile.

Seventh visit - 6/4/05

Into get the wipers checked - again

8th visit 9/4/05 - two sets of keys NOT working - they do not lock or open the door

11/4/05 back in to get the keys fixed

:goingmad: :goingmad: :goingmad: :goingmad:

70 miles round trip each time!!!
wish i bought a sti!! :wallbang:

sorry... just had to blow off some steam
 

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yeah, but 8 x 70 means you could have made 1 x 560 mile round trip to a decent dealer. It's bad luck though, new cars shouldn't be like that no matter what. Ask for your money back! NO, demand it back.
 

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Discussion Starter · #6 ·
last time the wife was in she did ask for some compensation.. ie set of mudflaps and a new spoiler TOM_RALLIART's link note the RRP £351.81+VAT FITTED
no answer on the mud flaps but they did say its £558+vat and will give us 10% off for the spoiler!!!!!

ooow can't wait!!!
 

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I used to find them unorganised when it came to ordering parts etc but they have a new parts man and i just ordered stuff from them today so fingers crossed they've inproved :rolleyes:
Ive never had work done in their garage so cant comment there
 

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You see that first post you have made? Why don't you copy it into a word document and print it out. Demand to see the manager, plant the piece of paper firmly on the desk and say 'Do you find this acceptable?'

That has to be one of the worst experiences of owning a new car I have read.
 

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GlobalGB said:
You see that first post you have made? Why don't you copy it into a word document and print it out. Demand to see the manager, plant the piece of paper firmly on the desk and say 'Do you find this acceptable?'

That has to be one of the worst experiences of owning a new car I have read.
Better still, ask him if he is able to get online, point him at the biggest Evo owners club in the country which gets millions of hits weekly, point him at the thread THEN ask if he finds it acceptable.
 

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As most people on here know I can totally relate to the bullsh!t owners experience of owning a brand new evo!

I have to say that I've now pretty much given up. Say you have a list of things that have gone wrong. You can show it to anyone and everyone at mitsubishi - but if each one of them has absolutely no desire to do anything about it - what can we, as the consumer, do? You can keep going up the chain in hope, but all that'll happen is that the staff will see themselves as being more and more important and so will care less and less.

The service manager's not going to give a refund. The dealership manager's not going to give a refund. The head of ralliart is not going to give a refund. Mr. Mitsubishi-san can I have a refund please? :mad: :p

The only thing that might help us is this watchdog or trading standards idea, but I have no clue how to sort that out. I think if one person could arrange that there'd a whole load of people off the MLR who'd be happy to add to the case against mitsi!

Good luck with the car, hope things stop breaking soon, mine haven't :)
 

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You are entitled to a refund just like any other purchase after all the goods have to be of satisfactory quality and fit for the purpose:
Under the amended 1979 sale of goods act:

the goods should work properly, have no major or minor defects, be safe, and, if new look new and be in good condition.

You are also entitled to compensation for any costs you have encurred as a result of the defective goods.

I got into this when I did a 3.0 conversion on a vectra and had 3 yes 3 engines to finally get a good one. On the last one actually ended up sending a summons out to Vauxhall themselves at Luton. Needless to say they bottled rather than going to court and put the final engine in (which was a branny not recon !) final bill for all the engines was just less than £12000 !!!!

I had all the same fob off's you have had. Go to your local trading standards is a must, you must file a case with them. They will fight your case, they are superb.

You have an excellent case more or less on the same grounds as
I did with having defective goods not fit for the purpose
 

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judlad 100% right...

...as are all the other advisers on this thread...

On the first day you went to pick-up your car it should have been 'fit-for-use' - any issues which are not caused by yourself that require the vehicle to be returned to the garage are at the cost of the Garage/Dealer (we are stupid in the UK we're just to polite to speak-up) - this is then re-coup'd via a warrenty claim the Garage/Dealer makes direct to Mitsi...

...the problems you've mentioned, if common to 260's should have been fixed as a matter of course during its PDI - you need to address this with Mitsi direct, don't get bum'd by what ANY dealer tells you, your contract is with Mitsi, the dealer is just a middle-man and some can be a real let-down (not just Mitsi dealers but for any manufacturer).

Do NOT however drive the car if there are any safety critical failures or warnings - get the garage to come and pick it up, as in the unfortunate case that you have an accident during this journey your insurance would be null&void, as it would be deemed that you had prior knowledge of the vehicles unfit state and 'you' chose to drive it anyway.

...you may feel quite let down right now but look at the responses your getting. I'm a 260 owner and I've had nothing but a perfectly working car (where's a piece of wood when you need it?) - it should be the most reliable version they've constructed as it adheres to a greater legislation - don't let them get away with this ;)

danny.
 

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Discussion Starter · #18 ·
Thanks for the advice everyone..wife phoned head office (01285 655777.. No. given by station garage) And said She WAS NOT HAPPY WITH THIS and would like some sort of compensation. Oh and she did say to the lady that watchdog could get an email soon, she said she'll phone station garage to find out everything that was wrong with our car.
thanks again...

we'll see!!!!!!!! :shake:
 
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