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Discussion Starter #1 (Edited)
Edited to point out that this is not a pop at my local dealership, they are always more than helpful. I am questioning the smoothness and completeness of the European Roadside Recovery package that you get with an Evo, in particular the crapness surrounding how you get a loan car when you're breaks down.

I am about to test the (in)famous Mitsubishi warranty. Got my 8 FQ330 dealer serviced last week and the car felt a bit 'funny' from the moment I got it back on Friday. It seemed to be underpowered (this is purely subjective and I can't quantify this) and was rough idling and starting (idling up to 3000rpm at one point). I assumed it was just an ECU re-learn from having the battery disconnected for sometime (Satnav settings lost etc).

I didn't drive the car properly until Sunday afternoon. I was driving along a motorway merrily and suddenly there was a clattering, a loss of power and then the car was firing on 3 cylinders only. Got the car recovered to the dealer who thinks that maybe a ring or valve is damaged. Turns out the Mitsubishi breakdown cover won't give you a loan car unless you break down 60 miles from home for 48 hours or more, which is pathetic really. So I had to sort out my own rental car etc.

Yes, I am sure there will not be a warranty problem, yes I will attempt claim back the cost of my rental car from Mitsubishi, yes I know the dealer the car is at will do their best to fix the problem ASAP. But shouldn't the whole breakdown thing have been dealt with a lot more smoothly? Get a loan car delivered to your house etc? Anyone else here had to use their breakdown services? I am not talking dealer courtesy cars here, they are provided for servicing etc, not 'emergencies'.

This is my colleagues Porsche warranty tale which is the standard that all manufacturers ought to attempt to adhere to IMO:

He was 9 months out of Manufactures warranty and the rear main engine seal went. Porsche said that shouldn't have happened at 30k miles so they covered it free of charge anyway, and immediately rented a car for him while his 911 was being worked on.

Ben
 

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Unfortunately Mitsi are tight arses. Thank god they dont break down too often.
 

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Squicker said:
I am about to test the (in)famous Mitsubishi warranty. Got my 8 FQ330 dealer serviced last week and the car felt a bit 'funny' from the moment I got it back on Friday. It seemed to be underpowered (this is purely subjective and I can't quantify this) and was rough idling and starting (idling up to 3000rpm at one point). I assumed it was just an ECU re-learn from having the battery disconnected for sometime (Satnav settings lost etc).

I didn't drive the car properly until Sunday afternoon. I was driving along a motorway merrily and suddenly there was a clattering, a loss of power and then the car was firing on 3 cylinders only. Got the car recovered to the dealer who thinks that maybe a ring or valve is damaged. Turns out the Mitsubishi breakdown cover won't give you a loan car unless you break down 60 miles from home for 48 hours or more, which is pathetic really. So I had to sort out my own rental car etc.

Yes, I am sure there will not be a warranty problem, yes I will claim back the cost of my rental car from Mitsubishi, yes I know the dealer the car is at will do their best to fix the problem ASAP. But shouldn't the whole breakdown thing have been dealt with a lot more smoothly? Get a loan car delivered to your house etc? Anyone else here had to use their breakdown services?

This is my colleagues Porsche warranty tale which is the standard that all dealers ought to attempt to adhere to IMO:

He was 9 months out of Manufactures warranty and the rear main engine seal went. Porsche said that shouldn't have happened at 30k miles so they covered it free of charge anyway, and immediately rented a car for him while his 911 was being worked on.

Ben
Yep, my M3 broke down, and they immediately delivered me a 330D and an apology that they couldn't get me anything faster.

Then delivered my car back at my convenience and collected the loan car.

The only inconvenience was waiting the 30mins for the loan car to arrive, and frankly the 330D was a much better car than the M3 in many ways.

Service in this cut-throat day & age is paramount...many businesses need to learn this.

Ben
 

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Discussion Starter #4
Re: Re: Mitsubishi's Breakdown Cover Lacking

Ben_Scammell said:
Service in this cut-throat day & age is paramount...many businesses need to learn this.

Ben
Indeed. Especially considering the Porker was 9 months OUTSIDE of the warranty cover period. But then that is why people go back to Porsche time and time again, and Japanese firms will merely only be able to tempt the customer based on what sticker price deals they have on at the time. There's no brand loyalty for Japanese car makers, they are all interchangable to a large degree.

If Mitsu **** up their next Evo design everyone would be off to Subaru for example.

Ben
 

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Discussion Starter #6
Black Knight said:
Sad story but true, mind you, if we had the profits that are made on porsche's we could probably give you an evo loan car.
The most annoying facet of this was that on Monday the Mitsubishi Recovery man told me a loan car would be delivered that day. When I chased it in the late afternoon I was told that I did not comply with the 'rules' (48 hours, 60 miles from home) and I would not get a loan car. This was at a time too late for American Express to sort me a car until this morning, so it really screwed up some meetings I had today. Had I known early on Monday that Mitsubishi Recovery would not provide a car, whilst being an inconvenience, it would not have scuppered this morning.

I realise that the recovery company are probably just a subcontracting local recovery firm but I would have thought they would be furnished with the 'rules' by the firm for whom they are acting as agent - Mitsubishi in this case.

That said, having my lowly rental diesel Mondeo has been an eye opener in the old fuel economy stakes. Drove from Brighton to Heathrow today and not even touched the fuel dial, Evo would have eaten over 1/4 a tank!

Ben
 

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Mitsi service in general is done on a personal basis. There are no company regulations making the staff do anything - it's the people at the dealership that decide what happens and when.

For example, after all my beef with my dealership we've made friends and these days things go quite well. Brake fluid was drained and replaced for free without any quibbles and without me even having to ask. A few months back they would have charged me for it without a doubt!

Anyway the point of this is that when mine broke, the dealer lent me one of his 2nd hand for sale 280s. It's not part of the rules, and it wasn't even a "courtesy" car. I asked him politely if I could please have something to drive home. He went and checked which cars were taxed, came back with some keys and a reg number, I called up my insurers they faxed over a cover note and off I went in my courtesy evo!

We live in a society based around rules and laws, but it's nice to sometimes remember the days when people were people and the most important thing was helping each other out!
 

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Discussion Starter #8
FQ400-#018 said:
Mitsi service in general is done on a personal basis. There are no company regulations making the staff do anything - it's the people at the dealership that decide what happens and when.
I must underline that I can't complain about my dealership at all - they are always very helpful. But the 'breakdown recovery service' that Mitsu give with the Evo is lacking I think. It's not up to a dealer to provide a car if you breakdown on the road and need recovering (they cannot forsee this and if all their courtesy cars are out what can a dealer do?), but the roadside assistance should sort this out seamlessly for you.

With all the other cars I've owned this sort of thing would just happen - car turns up at your door and you don't have to do anything. If I was with the AA or RAC this would all simply get done for me. I just felt it was a bit crap that Mitsu Recovery would only give you a car if you broke down 60 miles from home for 48 hours or more, you still need a car in those 48 hours.

However, service ought not to be personal. There should be standards across the board with all dealers. Because of the general rep of Mitsu dealers on this forum, I go well out of my way to make sure my car only goes to Brighton. It's actually a real bind for me but I've called some London ones a couple of times, and they seemed so disinterested in my business I will only trust the Brighton dealership with my car.

I re-iterate, this thread was absolutely not a pop at my local dealership, it was specifically to see if anyone else had used the Mitsu European Recovery and what their experience was, and to air mine.

Ben
 

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Sorry if I caused confusion mate - didn't mean to imply that your dealer was sub-standard or that you weren't happy with them.

I completely agree that service ought to be proper.. But we all know that Mitsi's service most certainly is not - and that's what I was getting at.

We're used to having a system that works - our car breaks the AA delivers a new one and there's no hassle for anyone. But we're only used to that because some people have set it up and have been honourably running it since then. Mitsi have no such honour, and hoping things change will not help.

As with everything in life you have to play the system that's in place - not try to change the system for one you want!
 

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Mitsubishi breakdown cover won't give you a loan car unless you break down 60 miles from home
Yep - I found this out the hard way when mine broke down. Car was trailered to the dealer 35 miles away, who wouldnt help with any loan car, even though I bought it off them. Had to borrow an Escort off someone in work to get around. Car was in the delership 2 days before they found a turbo hose had popped off :confused: Plonkers.
 
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