Misprint on site

NWS said:

Say, for instance, a well known retailer (both on the High Street and online) decided to sell a particular laptop for £549, but instead put it on their site for £149 by mistake. Then, someone comes along and buys one, does the retailer have to honour the purchase?

I've a feeling the answer's no, but I thought I'd ask.

Click to expand...

Did you agree to buy it online? If so it is a legally binding contract Neil m8

Not one, 27.

NWS said:

Not one, 27.

Click to expand...

well you now have a computer sales business :crackup:

If you get them PM me a price for one please m8

Ta

Alan

If you've paid for the item and they've taken payment then the answer is that usually the item is yours.

However.....if it is an obvious mistake then the retailer can argue that your contract isn't valid. Can't remember the exact legal term.

Does sound too good to be true and although I haven't received an email confirmation of the order back from them, it's now 7hrs since I ordered them and I ain't heard a thing back from them to tell me it was a mistake on their part. They have told me that due to high demand (funny that) the estimated delivery date is 20th Feb.

It's also still on their site at £149*


*Edited to add: No, it's now been taken down.

Depends.

Most E-Tailers have terms and conditions in place that only form contract upon despatch of goods. You ordering and paying is an offer to contract, they have not accepted until they say they have, the exact terms for that will vary site to site and will be available via their published terms and conditions.

This happened to me before with a computer.....although they tried to back down i babbled on about consumer rights...they said they didnt have to honour it but did in the end........good luck and if your selling them cheap let me know!!

From their Ts & Cs

3.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

Guess I don't have a shedload of laptops arriving, then.

technoprisoners said:

This happened to me before with a computer.....although they tried to back down i babbled on about consumer rights...they said they didnt have to honour it but did in the end........good luck and if your selling them cheap let me know!!

Click to expand...

As I upped my order from 27 to 50, I don't think consumer rights will come into it. I may, however, try them with my Ian Paisley impression down the phone and see if that works.

NWS said:

As I upped my order from 27 to 50, I don't think consumer rights will come into it. I may, however, try them with my Ian Paisley impression down the phone and see if that works.

Click to expand...

Ordering loads was a bad idea, it demonstrates you knew it was a pricing error.

Their Ts & Cs have got themselves covered anyway. Was worth a try, mind.

Weebl said:

Depends.

Most E-Tailers have terms and conditions in place that only form contract upon despatch of goods. You ordering and paying is an offer to contract, they have not accepted until they say they have, the exact terms for that will vary site to site and will be available via their published terms and conditions.

Click to expand...

Yes but its a double edged sword for the retailer because they can not 'bank/process' payment until the goods are about to be dispatched so basically if they have withdrew the funds then its usually the consumer who is in the right. I dont think thats a law but more of a T&C of all the merchant gateways (not just talking ecommerce here).

However, there was a fairly recent court case where the judge ruled in favour of a retailer even though they had processed the consumers funds. However, no precedent was set as the judge stated it was an 'exceptional rule' due to the circumstances of the case.

Mark

NWS said:

Their Ts & Cs have got themselves covered anyway. Was worth a try, mind.

Click to expand...

Surely if they've 'taken' your money they have 'accepted' the order ?

Well, I paid by Mastercard, my transaction was processed and authorised and I have an order number, I just don't have the email confirming it, which is supposed to be sent within 60mins (presumably after they've put the actual card details through)

Who knows, but I'm not hopeful. I could just ring them and ask, mind.

The link's here. and my guess of an actual £549 value was slightly under what they're supposed to be selling it for.

NWS said:

As I upped my order from 27 to 50, I don't think consumer rights will come into it.

Click to expand...

:crackup: Nice try.

Always worth a go. Especially if you can do a good Ian Paisley impression

that link now says 649

technoprisoners said:

that link now says 649

Click to expand...

No ****, Sherlock. Read my previous post.