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Old 16-03-2020, 09:47   #1
Darren S
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How do you stop automatic payments being taken?

The support email seems to be dead. Nothing happened last year when I contacted them and again, a further payment has been taken yesterday.

Whereabouts is the payments section for your account on MLR? I must be going blind as I can't see it!

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D.
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Old 16-03-2020, 11:52   #2
Tom Dick
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Check you on line banking standing orders & direct debits and cancel from there.
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Old 16-03-2020, 12:25   #3
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It shouldn’t be set as a direct debit or standing order and no one has sent us anything to say that it’s going to be direct debit or a standing order to be part of the forum all members should have the choice to be a member or not

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Old 16-03-2020, 14:45   #4
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Quote:
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It shouldn’t be set as a direct debit or standing order and no one has sent us anything to say that it’s going to be direct debit or a standing order to be part of the forum all members should have the choice to be a member or not

Stew
how did you pay? They have said on here (I think) they refund if you want in this situation, just gotta get someone to sort it

If its paypal, contact them, if its a bank recurring payment, contact them

Stu
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Old 16-03-2020, 16:37   #5
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As far I could see when mine was up for renewal last week, the only payment option was via a recurring Paypal transaction. I went along with it but have now cancelled the recurring element - which is easy to do in Paypal.
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Old 17-03-2020, 09:45   #6
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Thanks for the comments all. I'll check on the recurring payments part on PayPal - the chances of getting a refund on this now though I bet are pretty much zero.

It was just a bit frustrating that to sell some VI panels I have to stump up the renewal fee to begin with. Then naively must have done the recurring payment option. Pretty much any of the small profit I made on them has been wiped out - lol.
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Old 17-03-2020, 21:41   #7
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So....you're trading without a trader account? Interesting.
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Old 23-03-2020, 20:13   #8
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If you need a refund for a payment you didn't want to make, I can try and get it refunded if you send me the transaction number and your paypal email. There are time limits on refunds, but I'll do my best

Kevin
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Old 24-03-2020, 07:25   #9
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There are time limits on refunds, but I'll do my best

Kevin
A bit unfair if the op has tried to get hold of VSAdmin and its taken this long for someone to respond

Stu
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Old 06-04-2020, 17:54   #10
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That would be taken into account, and with the way Paypal works any refund after a certain amount of time needs to be filed as a dispute instead of a straight refund. But, if I know the details of a dispute, I can pass it along to the right people on my end to make things move more smoothly, take all the confusion out that I can

Kevin
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Old 07-04-2020, 15:44   #11
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Hi Kevin - thanks for getting back to me. I'll PM you directly if that's OK?

Cheers,
D.
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Old 07-04-2020, 18:26   #12
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Quote:
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That would be taken into account, and with the way Paypal works any refund after a certain amount of time needs to be filed as a dispute instead of a straight refund. But, if I know the details of a dispute, I can pass it along to the right people on my end to make things move more smoothly, take all the confusion out that I can

Kevin
But even if the Paypal refund option has expired, that's no reason why money can't be repaid by a new Paypal transaction being generated by VSAdmin. If you've had money twice it's clearly right that a repayment should be made.
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