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Old 17-10-2019, 16:28   #1
fraguzz
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Uk based companys.. **** at answering emails?

8-10 times when I contact Uk based companys by email.. they tend to only answer 1 out of any amount of questions..

Is this just normal?

Example:

Hi

What does the MR309453 cost?
do you post to denmark?
Do you also do tires?


Reply:

Yes tires is here www.partstoexpensive.co.uk
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Old 17-10-2019, 16:58   #2
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Seems pretty much way of the world now emails are easy to ignore when people dont want to assit you
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Old 17-10-2019, 17:06   #3
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Quote:
Originally Posted by evo/nut View Post
Seems pretty much way of the world now emails are easy to ignore when people dont want to assit you
Help full reply
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Old 17-10-2019, 19:30   #4
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Not saying people shouldn't be more helpful, but surely that's stuff you can find out from their website? Put yourself in their position, getting 100 emails a day filled with questions people could probably find the answer for themselves. Now imagine when you *do* respond to price queries all you get back is "Can't you do it cheaper?" "I can get it for less from XYZ" etc.
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Old 18-10-2019, 11:54   #5
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Quote:
Originally Posted by Aidy View Post
Not saying people shouldn't be more helpful, but surely that's stuff you can find out from their website? Put yourself in their position, getting 100 emails a day filled with questions people could probably find the answer for themselves. Now imagine when you *do* respond to price queries all you get back is "Can't you do it cheaper?" "I can get it for less from XYZ" etc.
I get that and agree asking things that is says on the box could however be replyed with "the decription will answer your question"

Aslo keepoing the customer informed on products in backorder, stuff like that.. sometimes im thinking my stuff would be there within days.. but no word from seller it arives like 3weeks later.. and if asking about it.. "oh this is in backorder"

Dealing with a polish company at the moment and i already within 2 days have 3 mails saying order recived, order packed, order tracking number..

They dont have everything so i cant just switch 100% to them if any was thinking that 😄
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Old 18-10-2019, 16:44   #6
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I use a thing called a phone .. as above emails tend to be ignored .
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Old 19-10-2019, 13:14   #7
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if you answered every email fully most would never get any work done ,never mind make any money

i bet 95% of email enqiures make the person receieveing them no money what so ever

distance selling via the web IS more hassle than its worth
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