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Old 22-04-2019, 15:57   #16
VSAdmin
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It's clearing stated before you sign up.

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Phil already answered how to cancel above -

"The other option is to send me a pm with the email you use for your paypal account. If you are already billed before you get cancel the renewal I can file for a refund within 30 days. I would need a PM with the date you where billed, the transaction ID and email address you use for your paypal account.
-Philip"

If you want to cancel your membership, you can either do it through Paypal -

1.)Log in to your PayPal account.
2.)Click the Profile icon next to "Log out."
3.)Click Preapproved Payments under "Payment settings."
4.)Click the merchant name.
5.)Click Cancel Automatic Billing at the top of the page.

If you didn't do it through Paypal, or it's not listed in your "Preapproved Payments" send us a PM with the email on your Paypal account or the email you use. We'll forward the request to our sales dept and get them to cancel the membership.

If your subscription just came out in the last 30 days, then I can provide you a refund but will need the following information

Your PayPal e-mail address and transaction Id, once I have this information then it will take 3-5 business days for a refund.

Niall

Last edited by VSAdmin; 23-04-2019 at 15:29..
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Old 22-04-2019, 17:11   #17
grants
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If you didn't do it through Paypal, or it's not listed in your "Preapproved Payments" send us a PM with the email on your Paypal account. We'll forward the request to our sales dept and get them to cancel the membership.

Vankers
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Old 22-04-2019, 19:03   #18
VSAdmin
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Quote:
Originally Posted by Dave-Cee View Post
Iím pretty sure membership was out of bank not PayPal
Itís the recurring payment but I would like stopped please

I sent an email this morning

There is no pre payed setting in my PayPal account for the MLR

Thanks
how did you make your first payment? did you get an email receipt, that should have your transaction ID. we just need the email and the transaction ID from that.

Lee
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Old 26-04-2019, 13:01   #19
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Quote:
Originally Posted by VSAdmin View Post
how did you make your first payment? did you get an email receipt, that should have your transaction ID. we just need the email and the transaction ID from that.

Lee
Surely you can see transaction details from usernames? What happens if a username is deleted, does the payment auto stop?
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Old 14-05-2019, 06:53   #20
Evo6er
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Automatic membership renewal

I have PMíd my PayPal details as I no longer wish to renew my membership and Iíve encountered the same problem.


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Old 17-05-2019, 18:08   #21
VSAdmin
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Quote:
Originally Posted by MikeC View Post
Surely you can see transaction details from usernames? What happens if a username is deleted, does the payment auto stop?
The sales team are in charge of these transactions.
We would need to forward the info and confirm.
On the forum software, we can only see when the expiration date is.

Quote:
Originally Posted by Evo6er View Post
I have PMíd my PayPal details as I no longer wish to renew my membership and Iíve encountered the same problem.


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I have sent that info up.

Sorry for the delay.

Ed
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