I had a bit of a problem with my 6 over the weekend, lost some boost pressure but not all, it went down from 1.4 bar to 0.8 bar. Had a look around on Sun. and tightened up all the hose clips but still failed to cure the low boost issue. Decided to give WRC a ring on Monday as they are only about 20 mins away and they advertise servicing on their website. Telephone call went something like this: " Hi, I've got a low boost problem on my Evo 6, any chance of having a look?"
" Sorry but the rolling road has not been working since Weds, waiting for some parts from Australia,not sure when they will be here."
" Well could you phone me when they arrive."
" Unfortunately the mapper is going to Australia on Weds"
" I don't need it mapping, I just need the bloody boost sorting out, it's probably a sticking actuator, have you got one in stock?"
" No we don't carry spares, you will need to buy one from a dealer"
" But what if it's not the actuator, I will have bought one and not needed it!"
At this point I realised I was wasting my time and said" Forget it ,I'll go somewhere else" I got on the phone to Steve Hill and spoke to Mike,
" Hi Mike, I've got a low boost problem, could you have a look, probably an actuator, have you got any in stock?"
" Bring it over 9am tomorrow, we have got actuators in stock but we can test yours"
Been over this morning, job sorted, cheaper than expected as it was a cracked T piece to the boost gauge.
Cannot believe the difference in customer service, thanks to Steve Hill Motorsport, car much better now.
" Sorry but the rolling road has not been working since Weds, waiting for some parts from Australia,not sure when they will be here."
" Well could you phone me when they arrive."
" Unfortunately the mapper is going to Australia on Weds"
" I don't need it mapping, I just need the bloody boost sorting out, it's probably a sticking actuator, have you got one in stock?"
" No we don't carry spares, you will need to buy one from a dealer"
" But what if it's not the actuator, I will have bought one and not needed it!"
At this point I realised I was wasting my time and said" Forget it ,I'll go somewhere else" I got on the phone to Steve Hill and spoke to Mike,
" Hi Mike, I've got a low boost problem, could you have a look, probably an actuator, have you got any in stock?"
" Bring it over 9am tomorrow, we have got actuators in stock but we can test yours"
Been over this morning, job sorted, cheaper than expected as it was a cracked T piece to the boost gauge.
Cannot believe the difference in customer service, thanks to Steve Hill Motorsport, car much better now.